Service Desk Portal Guide:
With the new Pegasus Health Service Desk Portal, you will be able to:
• Log your own requests and incidents
• Check progress of your tickets
• Browse knowledge articles
• Obtain automated help for common problems.
• To start using the portal, please Register using the User Activation email link, if you don’t receive it, please check your Spam/Junk folder:
• You will be directed to this page, enter your name and choose a password. Select 'Activate your account'.
• You should now be successfully logged in and ready to use the portal.
Report an Issue:
To report an issue select the image shown on your screen. For example, my monitor or computer isn’t turning on.
Request a Service:
To request a service, select the image shown on your screen.
For example, request some hardware or make changes to an email mailbox.
Browse Help Articles:
To browse help articles, select the image shown on your screen.
My Tickets:
To view your tickets, ‘Open’ tickets will be displayed below the ‘My Tickets’ header.
View All Tickets:
To view all your tickets, scroll down to the ‘View all’ button at the bottom right of the screen.
Search for Tickets:
Another way to search for your tickets or help articles. Use the search bar to either search by ticket number or a keyword to search the help articles.
If you require assistance, please contact the Service Desk on email servicedesk@pegasus.health.nz or call us on 353 9990.